Privacy Policy
Last updated: March 26, 2026
Introduction
At Shuark Inc. ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.shuark.com) or use our AI services, including Orsola — our multi-agent AI personal assistant.
We comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA).
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and company name when you contact us or create an account.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Service Data: Information provided to or generated by our AI services during use. For Orsola, this may include email content you authorize us to access, calendar events, meeting transcripts and recordings, expense entries, voice interactions, task data, and files you upload for analysis. This data is processed solely to deliver the service to you.
- Integration Data: When you connect third-party accounts (Gmail, Google Calendar, Outlook, Google Drive, Google Sheets), we access only the data necessary to perform the actions you request through Orsola. We do not store your third-party credentials.
For more information about Orsola AI Assistant, visit www.orsola.ai.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services, including Orsola's AI agents
- To respond to your inquiries and provide customer support
- To send you updates about our products and services (with your consent)
- To analyze usage patterns and improve user experience
- To protect against fraudulent or unauthorized activity
- To comply with legal obligations
We do not use your email content, calendar data, meeting transcripts, or other Service Data to train general AI models or for any purpose beyond delivering the service to you.
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who provide infrastructure services on our behalf, including Microsoft Azure (hosting and storage), Azure Communication Services (email delivery), OpenAI (AI model inference), and Twilio (phone services for the Phone Agent feature).
- Business Partners: Organizations we work with to provide joint offerings or services, with appropriate safeguards in place.
- Legal Requirements: When required by law, to protect our rights, or in response to valid legal requests.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement industry-leading technical and organizational measures to protect your information. For Orsola, this includes three independent layers of encryption (envelope encryption), TLS 1.3 for data in transit, and AES-256-GCM for data at rest. Each user has a unique encryption key, completely isolated from all other users.
While we strive for the highest security standards, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing and downloading your personal information (data portability)
- Correcting inaccurate information
- Deleting your information (right to erasure), subject to legal requirements
- Objecting to or restricting certain processing activities
- Withdrawing consent (where processing is based on consent)
- Opting out of the sale of personal data (we do not sell personal data)
To exercise these rights, please contact us at support@shuark.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling certain cookies may limit functionality.
For more information about our use of cookies, please see our Cookie Policy.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be effective when posted, and we will indicate the date of the latest revision at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: