Accessibility Statement

Our Commitment

Shuark is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to achieve this.

Compliance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as our target.

Measures Taken

We strive to make our website accessible by:

• Providing clear navigation and semantic structure
• Ensuring sufficient color contrast across our interface
• Offering alternative text for images
• Supporting keyboard navigation
• Designing responsive interfaces that adapt to different devices and screen sizes
• Using ARIA attributes when necessary to enhance accessibility
• Testing regularly with assistive technologies

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML: We use proper headings and landmarks to provide a clear structure
• Alt text: Images include appropriate alternative text for screen readers
• Focus indicators: Visual cues show which element has keyboard focus
• Resizable text: Text can be resized up to 200% without loss of content or function
• Keyboard accessibility: All features can be accessed using a keyboard
• Color and contrast: We maintain appropriate color contrast ratios

AI Services and Accessibility

Accessibility is a core consideration in building Orsola, our multi-agent AI personal assistant. We design Orsola to be usable by everyone, including people with disabilities:

• Voice Agent: Orsola's Voice Agent enables fully hands-free interaction using real-time speech-to-text and text-to-speech, with six voice options — making the assistant accessible to users with mobility or visual impairments.
• Phone Agent: Users can interact with Orsola via a dedicated AI phone number, providing an accessible alternative for those who prefer or require voice-based interfaces.
• Multi-modal input: Orsola accepts text, voice, and file uploads, supporting diverse communication preferences and needs.
• Clear feedback: All AI agents provide clear, plain-language responses and error messages designed to be understandable without specialized knowledge.
• Customization: Enterprise users can configure AI agent personas and communication styles to match team or user needs.

Compatibility with Browsers and Assistive Technology

We aim to support the widest range of browsers and assistive technologies as possible. Our website should be compatible with:

• Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
• Screen readers such as JAWS, NVDA, VoiceOver, and TalkBack
• Zoom and magnification tools
• Voice recognition software
• Various input devices, including keyboard-only navigation

Limitations and Alternatives

Despite our best efforts, there may be some pages or features that are not fully accessible. In such cases, we welcome your feedback and are committed to providing alternative means to access the information or service.

If you encounter an accessibility barrier, please contact us and we will work to provide the information or service you need in an accessible format.

Ongoing Improvements

Our accessibility efforts are ongoing. We regularly review our website for accessibility issues and implement improvements. We welcome your feedback and suggestions on how to improve accessibility.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter barriers or have suggestions for improvement, please contact us at:

We aim to respond to feedback within 3 business days.

Formal Complaints

We are committed to treating all customer feedback and complaints seriously. If we cannot resolve your accessibility issue through our normal feedback channels, you can make a formal complaint by emailing support@shuark.com or calling +1 (416) 832-3226.

We aim to acknowledge formal complaints within 2 business days and resolve them within 10 business days.